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How to get in touch with us | Finance Now HomeWell-nighUs FAQs Contact Us Retailer Login   Apply online for a personal loan or undeniability us on 0800 299 399 Personal Finance Loan CalculatorPersonal Loans Secured Personal LoansUnsecured Personal LoansCredit CriteriaPolicy Documents Debt ConsolidationHolidayHome ImprovementLife EventsMarinePayment Protection Insurance (PPI)Policy DocumentsPersonal Loan Rates and Fees Car Finance Loan CalculatorCar ownership tipsPolicy DocumentsCar Loan Rates and Fees Retail Finance Loan CalculatorList of RetailersMonthly SpecialsTxt XpressConsumer Protection Insurance (CPI)Policy DocumentsRetail Finance Rates and FeesMerchantryFinance Loan CalculatorBusiness Products RentalsLoansMerchantryFinance RetailersKey Person Payment Protection (KPPP)Policy DocumentsBusiness Finance Rates and Fees eMoneyActivate Finance Now Card Finance Now CardFinance Now Card FAQs Contact Us Contact UsHow to get in touch with usStore finder   Retailer Login   Search Apply online for a personal loan or undeniability us on 0800 299 399 Personal FinanceCar FinanceRetail FinanceActivate Card Contact UsHow to get in touch with usStore finder Contact Us::How to get in touch with us Finance Now Feedback Management ProcessAt Finance Now our vision is to be a valued service oriented organisation and the first nomination for your financing needs.  Your feedback provides us with valuable information which we use to enhance our products and services and develop our staff to meet your needs.At Finance Now we value your opinion and want to hear from you.  If you are unhappy with the outcome of an wits with Finance Now, we want to know well-nigh it.  If you finger our staff have exceeded your expectations in the service you received, we want to know well-nigh it too.    How to get in touch with us:Call us on 0800 346 669 and explain your concerns or compliments to our experienced staff.  Finance Now is unshut six days a week for the hours as follows:Monday – Friday: 8:30am to 6:00pmSaturday – 9:00am to 5:00pmIf you would rather express yourself in writing, you can email your concerns or compliments to customer@financenow.co.nz or well-constructed our feedback form.Your issue is important to us and we will unclose your receipt within 24 hours of receiving your complaint.Ensure you include your full name, stage of lineage and Finance Now worth number to enable our staff to identify your file prior to contacting you to discuss the matter further.If you do not have wangle to the internet or email, please send your concerns or compliments to either of the pursuit addresses:Finance Now                                  Finance NowPO Box 1204                                  Private Bag 41901Invercargill 9840                           St Lukes, Auckland 1346                     How Finance Now’s Feedback Process works for you:Finance Now will make every effort to work with you to resolve your issue.  Our staff will make every effort to resolve your issue immediately.  Where they require remoter wits to resolve the situation, you will be well-considered who will be handling it and when you can expect a response from that person.  Any issue unresolved within an well-set timeframe is reviewed and monitored by Finance Now management.If, for any reason you are not satisfied or we are unable to reach a resolution, you can ask for self-sustaining help from the Banking Ombudsman. This service is self-ruling of tuition to you; however the Banking Ombudsman is unable to resolve any of the pursuit topics:issues well-nigh commercial judgementissues well-nigh interest rate policies or the value of standard fees and chargesissues older than six years old or that where a settlement has been reached between you and Finance Now Independent Review by the Banking Ombudsman:The Banking Ombudsman Scheme was set up in 1992. The Banking Ombudsman provides a self-ruling investigation and dispute resolution service to consumers who wish to resolve a complaint well-nigh any registered financier or wall which has not been worldly-wise to resolve it by their internal disputes resolution process.Learning from mistakes is a important part of merchantry - by doing this the aim is to reduce complaints and modernize your financial experience. To assist, the Banking Ombudsman have created a series of quick guide fact sheets to provide consumers with helpful guidance in a user-friendly format. We have inserted the pursuit two which may provide you some help.Click on the links for the information on the following:Direct Debits Quick Guide (PDF 56k)View this quick guide for information on: how uncontrived debits differ from will-less payments, what happens when there are insufficient funds in your worth to pay a uncontrived debit, cancelling a uncontrived debit, and what happens if your wall or lender does not cancel a uncontrived debit. Hardship and Financial Difficulty Quick Guide (PDF 61k)Banks and other lenders can help their customers work through periods of hardship and financial difficulty. View this quick guide to find out how.Guaranteeing somebody else's debt (PDF 843kb)Sometimes a wall will only provide credit to a consumer if someone else provides a guarantee. If you stipulate to be a guarantor for a borrower, the wall can require you to pay the borrower's debts if they default on their repayments. For increasingly information regarding the Banking Ombudsman visit www.bankomb.org.nzContacts for the Banking Ombudsman: The Office of the Banking Ombudsman                                          Freepost 218002PO Box 25-327                                                                             Featherston StreetThe Terrace                                                                               Wellington 6146Freephone: 0800 80 59 50 Phone: 04 915 0400Fax: 04 471 0548 Email: help@bankombudsman.org.nz                                                                                  Loans Personal LoansSecured LoansUnsecured LoansDebt Consolidation LoansMarine LoansHome Improvement LoansHoliday LoansPayment Protection Insurance (PPI)Apply for a Personal Loan Car Loans Car ownership tips Other Loans Home LoansRural Lending Retail Finance List of Finance Now RetailersConsumer Protection Insurance (CPI)Apply for Retail store pre-approval Insurance Payment Protection Insurance (PPI)Consumer Protection Insurance (CPI)Business Finance Key Person Payment Protection (KPPP)Life InsuranceFSF Insurance Guide Self Service eMoney - Manage your finances 24/7Txt Xpress - Fast pre-approval by mobile Finance Now Card Activate my cardFinance Now Card FAQsMerchantryFinanceMerchantryRental ProductsBusiness Loan ProductsDeferredMerchantryRental ProductsDeferredMerchantryLoan ProductsList ofMerchantryFinance RetailersApply forMerchantryFinanceWell-nighus Contact usTestimonialsOur ValuesIn the CommunityCompetition WinnersTV ads Loan Calculators Personal Loan CalculatorRetail Store Loan CalculatorBusiness Finance Loan CalculatorRates and Fees Understanding your rights Terms & Conditions BookletBusinesss Finance Terms & ConditionsQFE Disclosure StatementResponsible Lending GuidePrivacy PoliciesComprehensive reportingBanking OmbudsmenUseful linksFAQsRates and FeesSecured Loan Agreement Disclosure StatementFSF Insurance Guide   © Finance Now Limited . 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